Shipping FAQ's

Frequently Asked Question About Shipping

Can I Track My Order?

Our system will email you the tracking number to the email address you have provided with your order as soon as our fulfillment center processes your order. Simply copy and paste the tracking number on a search bar to view the details of your shipment. Please check your email spam folder if you have not received the tracking email.

How Accurate Is The Delivery Time?

The carriers at times experience delays due to unexpected circumstances during ground shipments. That includes severe weather, errors at sorting centers, breakdowns with delivery trucks, etc. If you are on a tight schedule, please contact one of the team members through our online Chat Talk Now.

Can I Request Expedited Shipping?

All orders over $35 are shipped free through ground shipping and to keep our prices competitive, unfortunately, we are not able to use same-day delivery or other expedited shipping services.

Can I Pick Up My Order

All moving boxes and shipping supplies are shipped direct to your address and our fulfillment services cannot accommodate in-person collection services.

What Carrier Will Deliver My Order

We use any one of the major carriers including FedEx Ground, UPS, and USPS depending on the nearest fulfillment center to your location 

When Can I Expect To Receive My Order?

The delivery time depends on the size and type of the product as well as the destination. Please refer to our Shipping Map page for the estimated delivery time (Read below map). If you are on a tight schedule, please contact one of the team members through our online Chat Talk Now.

Why My Order Being Delivered In Different Shipments

All orders are shipped from the nearest fulfillment center to your address. Occasionally, if some of the products are not available in one center we will utilize the next center closest to you. This will eliminate the need to delay or back order your items.

Are There Risks Of Not Receiving My Order On Time?

We thrive on providing the best products at great prices and timely delivery. However, we have no control over any possible delays by carriers. If you are on a tight schedule, please contact one of the team members through our online Chat Talk Now.

Is It Possible To Cancel My Order

In order to have timely delivery, we try to process the orders and load the trucks as soon as possible. Some orders may be canceled if we receive the request immediately after the order was placed. There is no cancellation after 1:00 pm EST. All orders that are in the carrier’s possession will incur carriers' return charges as well as per-package restocking fees. If you need to cancel an order, please immediately contact one of the team members through our online Chat Talk Now.

Do You Have Weekend Delivery?

All shipments are handed over Monday through Friday and it is up to the location and the carrier's policies to have a weekend delivery schedule. Your tracking details are the best source to determine the exact delivery date.

Where Is Your Fulfillment Center?

All orders will be processed in one of our fulfillment centers in FL, NJ, IN, and KS based on the stock availability of the order and proximity of destination.

Why Do Some Of My Shipping Labels Show No Movement?

To expedite orders, we may combine smaller products with larger packages. This may result in the voiding of the shipping labels for those smaller items and no movement. Please separate all individual items when the package is delivered to find every product you have ordered.

What Can I Do If An Item Is Missing?

Please check all different tracking numbers, there is a good chance that the missing item is still in transit. This is often due to shipping from different fulfillment centers and the distance of each center to the destination. If you have received all packages according to your tracking numbers please follow these steps:

• Open all packages completely and separate different products. Often smaller items are packed with larger items and are not visible unless completely unpacked.

• If you are still missing an item after receiving all tracking numbers and searching through packages, please contact our customer service department through our online Chat Talk Now.

What To Do If Received A Damaged Package?

All our packages go through a vigorous quality control process to ensure they adhere to our high standards. If you receive any package damaged during transit please contact our customer service immediately. One of our team members will assist you to file a claim with the appropriate carrier and replace or refund the damaged item. To expedite your request please have a photo of the damaged item before contacting us.

What To Do If Received An Incorrect Item?

In rare instances, a wrong item may be shipped due to human error. If you receive an item that is different from your order please contact our customer service department for a refund or re-ship through our online Chat Talk Now. We will need a photo of the incorrect item for our Quality Assurance department. 

What To Do If My Delivery Address Has Changed?

If there are any errors or changes in your delivery address, please contact us ASAP through our online Chat Talk Now. Please note that time is of the essence and we can only assist you if your order hasn’t been shipped yet. Carriers will charge you an intercept fee for all orders that are already in transit.

Can You Deliver To P.O. Boxes?

Unfortunately, we cannot deliver to P.O. Boxes and require a physical address for all orders. Selecting a P.O. Box for delivery address will result in a delay of your order.

Who Is Responsible For Shipping Costs If I Return An Item?

All costs associated with any shipping costs when returning an item are the customer's responsibility. You pick the carrier of your choice and submit the tracking details to [email protected]. All Moving Box Kits and Box Bundle returns must be the complete order and no partial returns will be accepted.